Category: Air Travel
Posted by Susan R. Pollack (The Detroit News) on Sun, Oct 18, 2009 at 4:54 PMDelta makes up for long delay on tarmac with gift of bonus miles
What a pleasant surprise! I just opened a letter from Delta Air Lines that had been sitting on my desk for a while(I thought it was just another credit card solicitation) giving me 2,500 bonus SkyMiles to make up for my recent Northwest flight to Chicago that was delayed for a very long time at Detroit Metro Airport.
The letter from Elizabeth Reed, Delta's customer care general manager, read in part: "In this competitive airline industry, travelers expect the best value for their travel dollar. The best value is a complicated mix of safety, on-time operations, courteous efficient service, as well as a wide range of destination options. Occasionally, we must compromise on-time operations to guarantee safe travel. Unfortunately, this was one of those times."
Fortunately, extra frequent flier miles are always welcome in this traveling household. Thanks, Delta!
